RETURNS POLICY

Please make sure to check the size and colour of the item before you make your purchase to ensure it is right for you as all sales are final.

However, in the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund may be offered. 

What items are returnable?

• Items that are in unused and resaleable condition
• Items that are in the original packaging with all the tags intact

What items are not returnable?

• Items purchased from Sale section are not returnable
• Exchanges or refunds for change of mind

If your item is defective or does not match your order, please email us at bitajewelleryofficial@gmail.com with the subject line: Return and #OrderNumber within 7 days of receiving your order, with a photo of the item and the reason for return. Please allow 1-3 working days for us to process your request. 

Please note that the original shipping cost is non-refundable and you will be responsible for paying for your own shipping costs for returning your item(s). We will ship out your replacement free of charge once only. 

For further inquires please contact us with your order number and name in the subject line.